Most orders ship within 1-2 business days. Transit time and delivery may vary to each state. Orders are shipped via UPS ground.
All orders are shipped from our NY location. (Consider destination location when calculating expected delivery time.)
For expedited delivery, we ship the same day and upgrade the order to UPS 3 Days Select. Orders shipped via UPS 3 Day Select are guaranteed to be delivered within 3 business days from the day the order was shipped. However, the order must be placed before 1pm est to allow it to be shipped the same day. Orders placed after 1pm will ship the next day.
For faster delivery options, please contact customer service via email (email@example.com) or call 718.484.8496.
-Customer will receive a ship-confirmation email upon shipment of the order with tracking number.
-We are currently unable to ship to destinations outside United States and Canada, except in the event that the customer arranges a pickup.
-Since UPS does not deliver to a PO Box, we cannot ship orders to a PO Box.
Damaged merchandise: Customers may request an exchange or refund for items found to be damaged or defective within 14 days of order receipt. Full refunds will be issued.
Undamaged merchandise: ChestnutGifts may grant return authorization on undamaged merchandise within 7 days of order receipt. The original shipping cost will not be reimbursed.
Return Procedure for undamaged merchandise:
-Please contact customer service via email (firstname.lastname@example.org) or call 877.447.6536/ 718.484.8496 to request a return authorization# and the return address.
-The item must be in brand new, mint condition, in the original manufacturer’s box. Any unqualified items will not be accepted.
-The tracking number should be emailed to ChestnutGifts once the package is in transit.
Cancellation of an order may be requested only the same day, but if the order processing has already started, the order will not be canceled.
We accept all major credit cards: Visa, Master card, Discover, American Express. We also accept PayPal.